Reservation Terms & Conditions

A reservation becomes confirmed once the required payment or deposit has been received by the designated payment recipient and the reservation has been confirmed by Red Sea Holiday Rental or the appointed property management company in writing.

By making a reservation, the guest confirms that they have read, understood and accepted these Terms & Conditions and the applicable Cancellation Policy.

The person making the reservation must provide accurate information, including the full names of all guests, contact details, arrival and departure dates, and any other information reasonably required for the reservation.

The maximum number of guests permitted in the apartment is the number stated in the property description or reservation confirmation. Additional guests may only stay with prior written approval.

The total rental price is the price confirmed at the time of booking.

Rental payments are made directly to the owner of the apartment, unless the individual property listing or reservation confirmation expressly states that payment is to be made to the appointed property management company.

Where an apartment is operated under a property management arrangement, the rental payment may be made directly to the appointed property management company on behalf of the apartment owner, in accordance with the management agreement applicable to that property.

Red Sea Holiday Rental may facilitate the reservation, communication, booking administration and payment instructions. Unless expressly stated otherwise in writing, Red Sea Holiday Rental is not the recipient or owner of the rental funds.

The payment recipient, payment instructions and any required deposit or advance payment will be clearly stated in the reservation confirmation.

Accepted payment methods may include bank transfer, Visa, Mastercard, Instapay, Wise, Revolut or other payment methods made available for the relevant property.

A reservation is not guaranteed until the required payment has been received by the designated payment recipient and the reservation has been confirmed in writing.

Any bank, payment-processing or transfer fees are the responsibility of the guest unless otherwise agreed in writing.

The apartment owner or appointed property management company is responsible for issuing any payment receipt or other financial documentation required in connection with the rental payment, where applicable.

Any taxes, governmental charges or other obligations relating to rental income shall remain the responsibility of the apartment owner or appointed property management company, as applicable under the relevant agreement and Egyptian law.

Cancellation requests must be submitted in writing by email, WhatsApp or through the booking channel used for the reservation.

Unless a different cancellation policy is specifically stated in the individual property listing or reservation confirmation, the following standard policy applies:

If the guest does not arrive on the scheduled check-in date without prior written notice ("no-show"), the reservation is considered cancelled and no refund will normally be provided.

Individual apartments may have different cancellation conditions, including stricter or more flexible policies. Where a specific cancellation policy is displayed in the property listing or reservation confirmation, that specific policy takes precedence over the standard policy above.

Requests to change dates, number of guests or other reservation details are subject to availability and written approval.

A change of dates may be treated as a cancellation and a new reservation if the requested change cannot be accommodated.

Any difference in rental price resulting from a change of dates or accommodation type must be paid by the guest.

Every reasonable effort will be made to provide the accommodation confirmed by the guest.

In the exceptional event that the booked accommodation becomes unavailable due to circumstances beyond the reasonable control of Red Sea Holiday Rental, the apartment owner or the appointed property management company, the guest will be offered, where reasonably possible: alternative accommodation of comparable standard; or a refund of the amount paid for the affected reservation.

Red Sea Holiday Rental, the apartment owner and/or the appointed property management company will not be responsible for additional costs incurred by the guest as a result of circumstances beyond their reasonable control.

Standard check-in and check-out times are those stated in the property listing or reservation confirmation.

Early check-in and late check-out are subject to availability and may incur an additional fee.

Guests must provide the information reasonably required to arrange check-in and comply with applicable Egyptian accommodation and registration requirements.

Where a security deposit is required, the amount and payment conditions will be stated in the reservation confirmation.

The guest is responsible for damage to the apartment, furniture, equipment or other property caused by the guest or members of their party, excluding normal wear and tear.

The guest must notify Red Sea Holiday Rental or the appointed property manager as soon as reasonably possible of any damage or malfunction discovered during the stay.

Reasonable costs for repairing or replacing damaged items may be deducted from the security deposit or charged to the guest where no deposit has been taken.

The apartment will be provided in a reasonably clean condition at check-in.

Guests are expected to leave the property in a reasonably tidy condition.

Additional cleaning required because of excessive dirt, stains, rubbish, damage or misuse may be charged separately.

Guests should report any problem with the accommodation as soon as possible so that Red Sea Holiday Rental or the appointed property manager has a reasonable opportunity to investigate and, where possible, correct the problem.

Complaints raised only after departure may be more difficult to investigate and resolve.

The guest should not arrange significant repairs or incur substantial expenses without prior approval from Red Sea Holiday Rental, the owner or the appointed property management company, except where immediate action is reasonably necessary to prevent serious damage or danger.